The study of factors affecting demand and satisfaction in using the Soil Mechanics Laboratory, Faculty of Engineering Mahasarakham University

Abstract

This research is a study of factors affecting demand and satisfaction in using the Soil Mechanics Laboratory Faculty of Engineering Mahasarakham University. The samples included 42 The research design utilizes scales (Rating scale) of 5-level statistics to analyze data. Data analysis includes frequency, mean, and standard deviation statistical tests t-test

The study indicates that: Student needs in using the soil mechanics laboratory, including all 4 aspects, is at a high level (= 3.97, S.D. = 0.20) The first is the need for tools/materials/equipment for learning at a high level (= 4.27, S.D.= 0.43), followed by the aspect of facilities that facilitate learning. It is at a high level (= 4.12, S.D.= 0.32). The third is the service aspect. It is at a high level (= 3.78, S.D. = 0.37)

Student satisfaction in using the soil mechanics laboratory, including all 5 aspects, is at a high level    (= 4.08, S.D.= 0.19) The first is the service aspect of the officials. It is at the highest level (= 4.70, S.D. = 0.23), followed by service quality. It is at a high level (= 4.31, S.D.= 0.27). The third aspect is convenience and service coordination. It is at a high level (= 4.17, S.D.= 0.40)