Relationship between Coordination Components and Work Efficiency of Academic Support Personnel at the Faculty of Fisheries, Kasetsart University, Thailand

Abstract

This quantitative study examined coordination components, work efficiency, and their relationship among support and academic service personnel at the Faculty of Fisheries, Kasetsart University. A questionnaire measured five coordination components and five dimensions of work efficiency. The population comprised 170 personnel. Yamane’s formula, with a 5 % margin of error, yielded a target sample of approximately 120. Approximate quotas were allocated by unit, and willing participants were recruited through convenience sampling; 118 responses were analyzed. Data were analyzed using frequencies, percentages, means, standard deviations, and Pearson’s product–moment correlation, with statistical significance set at 0.05. Overall coordination was high (𝑥̅ = 4.10, S.D. = 0.60). Timing had the highest mean (𝑥̅ = 4.21, S.D. = 0.62), followed by cooperation (𝑥̅ = 4.14, S.D. = 0.68), communication systems (𝑥̅ = 4.09, S.D. = 0.63), coordinator roles (𝑥̅ = 4.08, S.D. = 0.69), and alignment (𝑥̅ = 3.94, S.D. = 0.79). Overall work efficiency was also high (𝑥̅ = 3.98, S.D. = 0.65); work quality had the highest mean (𝑥̅ = 4.01, S.D. = 0.71), while work speed had the lowest (𝑥̅ = 3.94, S.D. = 0.77). All correlations were positive and significant (p < 0.01). The strongest associations were between communication systems and working to full capability (r = 0.91), and coordinator roles and work quality (r = 0.73). The findings point to three priorities for the Faculty: strengthening communication channels, clarifying coordinator responsibilities, and aligning workflows to support work efficiency.