A study of online service oriented of academic and research departments for Student in College of Social Communication Innovation Srinakharinwirot University

Abstract

This research purpose to 1) study the needs for providing services through the online system of the academic and research department. 2) study the guidelines for providing services through the online system of the academic and research department for students of the College of Social Communication Innovation. Which collected data from students in years 1 to 4 of the College of Social Communication Innovation By random sampling of 314 students using a closed-ended questionnaire to collect data. Data were analyzed using numbers, percentages, means, and SD. One-way ANOVA found that the demand for online services Overall it was at a high level (mean = 4.21, SD = 0.60). When considering each aspect, it was found that the greatest need for online services was the social system (mean = 4.31, SD = 0.67). The issue that has the greatest demand for online services is the provision of services by the academic and research department via online systems, allowing students to have more options for receiving services, such as saving on fees and time to expenses for travel to college (mean = 4.39, SD = 0.77). In addition, respondents with gender, age, use of the internet and online media  are different. There will be different needs for providing services through the online system as a whole. at a significance level of 0.05. The academic and research department's services should be provided via an online system to allow students the opportunity to have options in receiving services. This may be a combination of traditional services and online services to fit with the current social system. without increasing costs for students and service recipients.