Exploring Employee Satisfaction and Organizational Commitment in A Veterinary Academic Setting: A Case Study from Prince of Songkla University

Abstract

This survey research aimed to examine the levels of satisfaction, dissatisfaction, and organizational commitment among personnel toward the Faculty of Veterinary Science, Prince of Songkla University. The study sample comprised 80 staff members of the faculty. Data were collected using a questionnaire on personnel satisfaction, dissatisfaction, and commitment regarding the faculty’s operations in five dimensions: (1) work performance, (2) complaint management, (3) internal communication channels, (4) information dissemination, and (5) facilities and safety. Data were analyzed using descriptive statistics: Frequency distribution, percentage, mean (μ), and standard deviation (σ). Overall, across all five dimensions, the results indicated a high level of satisfaction. The highest mean score was for information dissemination (μ = 3.85, σ = 0.84), followed by internal communication channels (μ = 3.79, σ = 0.94), work performance (μ = 3.74, σ = 0.92), facilities and safety (μ = 3.45, σ = 1.00), and complaint management (μ = 3.44, σ = 1.03). Areas recommended for improvement include complaint management, the compensation system, and the management of the internal work environment.