A Study on the Efficiency of Online Parcel Post Management System Development of the Division of Document Control Administration, Department of Secretary-General of Royal Academy, Chulabhorn Royal Academy

Abstract

This research aimed to develop an online parcel post management system for the Division of Document Control Administration, Department of Secretary-General of Royal Academy at Chulabhorn Royal Academy. The objectives of the study were (1) to develop an online parcel post management system, (2) to evaluate the efficiency of the developed system, and (3) to assess user satisfaction with the system. The study employed a Research and Development (R&D) methodology, with a sample group of 102 staff members who had experience using both the previous and the newly developed systems. Data were collected through questionnaires and analyzed using mean and standard deviation statistics. The study found that the newly developed online postal system significantly improved work efficiency, reduced operational errors, and enhanced service quality. User satisfaction with the new system increased to 85.4% compared with 62.2% for the old system, particularly regarding time savings and the ease of accessing historical data. Furthermore, the system supports organizational policies on paper reduction, decreases document storage space, and establishes a sustainable and efficient workflow. The findings indicate that integrating information technology into document control operations plays a critical role in enhancing operational efficiency, service quality, and user satisfaction. In conclusion, the development of the online parcel post management system successfully achieved the research objectives and contributes to the long-term organizational development.