Personnel Opinion Level Towards Providing Administrative Services Service Aspect Service Provider Side and The Location and Facilities, Faculty of Public Health University of Phayao, Thailand

Abstract

This survey research aimed to study the level of personnel’s opinion toward three aspects of administrative services; providing, provider and location and facilities in Faculty of Public Health, University of Phayao. The population were 64 personnel in Faculty of Public Health, consisted of 45 academic personnel and 19 support personnel. Data were collected using questionnaire and analyzed by using descriptive statistics; frequency, percentage, mean (m) and standard deviation (s). Results showed level of personnel opinions towards 3 aspects of administrative services; providing, provider and location and facilities were in good level. The highest level was at providing aspect. (m = 4.37, s = 0.70), The next were the opinion on location and facilities aspect (m = 4.16, s = 0.83) and the opinion on service aspect, (m = 4.09, s = 0.88).  The strengths of the service provider were good personality, polite dressing., speak politely and in a good manner. Areas that should be improved were location and facilities; make service location sign to be clear and service providing; the process of reporting utility repairs that is convenient, fast and timely.