Development of an Academic Support Unit's Website Using Google Workspace Technology: A Case Study at the Institute for Teaching General Education, Khon Kaen University, Thailand

Abstract

The objectives of this research were 1) to develop the website of the Institute of General Education using Google Workspace technology, 2) to test and evaluate the satisfaction of users of the newly developed website, and 3) to compare the assessment results of the old and new websites. The research employed a specific sampling method, involving personnel of the Institute of General Education Teaching at Khon Kaen University, totaling 29 individuals, including 15 professors and 14 support staff. Research data were collected using new website performance assessment forms and user satisfaction assessment forms for both the existing and new websites. Data were analyzed using frequency, percentage, and average measures. The results showed that the website development using Google Workspace technology involved 8 steps. The comparison of user satisfaction between the old and new websites indicated a higher satisfaction with the newly developed website, with an average satisfaction score of 4.57, suggesting that the Google Workspace technology-based websites are efficient and responsive to user needs.