Study of Satisfaction and Guidelines and Developing A Recording System for Extra-Curricular Activities of Student Affairs Personnel Mahidol University

Abstract

The objectives of this study were to: 1) Examine user satisfaction with the extracurricular activity recording system and 2) Investigate the factors influencing user satisfaction and 3) To study approaches to developing a system for recording extracurricular activities. The sample group consisted of 77 Mahidol University student affairs staff members. They were selected using simple random sampling from individuals with system access rights. Data were collected between June and August 2023. A satisfaction assessment form with a reliability score of 0.89 was used to gather data. Descriptive statistics, such as percentage, frequency, mean, and standard deviation, were used to analyze the data. The t-test, one-way analysis of variance, and LSD were used to test the hypothesis and examine group differences. Multiple regression analysis was used to examine the link between the factors influencing satisfaction. According to the study’s findings, staff members were highly satisfied with the system’s general usability (x̄ = 3.91, S.D. = 0.68). With a statistical significance level of 0.01 for the parameters influencing users’ satisfaction with the extracurricular activity recording system, it was discovered that personal aspects and various departments had distinct effects on users’ satisfaction. System usability, efficiency, utility, and design all had an impact on users’ satisfaction at the 0.01 and 0.05 levels. In order to guarantee that users have a positive experience with the system, it is crucial to give User Experience (UX) top priority when developing the extracurricular activity recording system. The design should prioritize usability, have a clear flow of processes, and evoke a sense of familiarity that encourages users to use it again. Furthermore, it should consider user convenience, response speed, and the display of accurate and user-friendly results. To optimize customer satisfaction, the system must constantly be prepared to deliver services. A well-designed system will make it easier and more efficient for consumers to operate, increasing their level of satisfaction and confidence.