The Effects of Technostress on Job Burnout of Employees in Information Technology-Based Organization within Thailand: The Moderating Role of Mindfulness
Keywords:
Technostress, Job Burnout, MindfulnessAbstract
This research employed a quantitative research design using a survey research method and aimed to 1) examine the effects of technostress on job burnout, and (2) examine the moderating role of mindfulness in the relationship between technostress and job burnout. Data were collected using a stratified random sampling method, employing a questionnaire as the primary instrument. The sample consisted of 424 employees working in information technology-based organizations within Thailand. They were divided into 2 groups: information technology organizations and organizations that used information technology as the main principle in their operations. The data were analyzed using frequency distribution, percentage, and multiple regression analysis. The findings revealed that 1) three dimensions of technostress—techno-invasion, techno-overload, and techno-insecurity—had significant effect on all dimensions of job burnout at the statistical significance level of .05. Techno-uncertainty showed a significant effect only on emotional exhaustion at the statistical significance level of .05, while techno-complexity did not have significant effect on job burnout across all dimensions. 2) Mindfulness demonstrated a significant moderating role on the relationship between techno-insecurity and two dimensions of job burnout: emotional exhaustion and sense of inefficiency at the statistical significance level of .05. However, mindfulness did not demonstrate a significant moderating role on the relationship between five dimensions of technostress and cynicism.
References
อัจศรา ประเสริฐสิน. (2564). เครื่องมือการวิจัยทางการศึกษาและสังคมศาสตร์ (Research instruments in education and social sciences). สำนักทดสอบทางการศึกษาและจิตวิทยา มหาวิทยาลัยศรีนครินทรวิโรฒ.
Atrian, A., & Ghobbeh, S. (2023). Technostress and job performance: Understanding the negative impacts and strategic responses in the workplace. arXiv. https://doi.org/10.48550/arXiv.2311.07072
Bostock, S., Crosswell, A. D., Prather, A. A., & Steptoe, A. (2019). Mindfulness on-the-go: Effects of a mindfulness meditation app on work stress and well-being. Journal of Occupational Health Psychology, 24(1), 127–138. https://doi.org/10.1037/ocp0000118
Field, A. (2024). Discovering statistics using IBM SPSS Statistics (6th ed.). SAGE Publications.
Hayes, A. F. (2022). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (3rd ed.). Guilford Press.
Intapunya, D., & Mohan, K. P. (2024). Effect of IT mindfulness enhancement program in reducing technostress in media agency employees. Behavioral Science for Development, 16(1), 25–46.
Ioannou, A., Lycett, M., & Marshan, A. (2024). The role of mindfulness in mitigating the negative consequences of technostress. Information Systems Frontiers, 26(2), 523–549. https://doi.org/10.1007/s10796-021-10239-0
Keshavarz, H., Saeidnia, H. R., & Wang, T. (2025). Navigating technostress: A deep dive into health practitioners' technological challenges in hospital settings. BMC Health Services Research, 25(1), Article 18. https://doi.org/10.1186/s12913-024-12196-1
Marsh, E., Perez Vallejos, E., & Spence, A. (2024). Overloaded by information or worried about missing out on it: A quantitative study of stress, burnout, and mental health implications in the digital workplace. Sage Open, 14(3), Article 21582440241268830. https://doi.org/10.1177/21582440241268830
Pflügner, K., Maier, C., & Weitzel, T. (2021). The direct and indirect influence of mindfulness on techno-stressors and job burnout: A quantitative study of white-collar workers. Computers in Human Behavior, 115, Article 106566. https://doi.org/10.1016/j.chb.2020.106566
Puspita, S., Paminto, A., & Purnamasari, I. (2024). The Effect of burnout and organizational support on the contextual performance of employees of Pt. Hasta Ayu Nusantara. International Journal of Business and Management Invention, 13(9), 194–210. https://doi.org/10.35629/8028-1309194210
Sommovigo, V., Bernuzzi, C., Finstad, G. L., Setti, I., Gabanelli, P., Giorgi, G., & Fiabane, E. (2023). How and when may technostress impact workers’ psycho-physical health and work-family interface? A study during the COVID-19 pandemic in Italy. International Journal of Environmental Research and Public Health, 20(2), Article 1266. https://doi.org/10.3390/ijerph20021266
Tarafdar, M., Cooper, C. L. & Stich, J. F. (2019). The technostress trifecta - techno eustress, techno distress, and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
Pothuganti, S. K. (2024). Technostress: A comprehensive literature review on dimensions, impacts, and management strategies. Computers in Human Behavior Reports, 16, Article 100475. https://doi.org/10.1016/j.chbr.2024.100475
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Suan Dusit Graduate School Academic Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
