Effectiveness study of an Online Maintenance Notification System School of Dentistry, University of Phayao

Abstract

        This study aimed to evaluate the effectiveness of the online repair notification system and assess user satisfaction with its usage at School of Dentistry, University of Phayao. Data was collected from 70 faculty members. The research findings indicate that quantitatively, the online repair notification system can reduce the time and cost of repair notification and process by 35% and 100% respectively. It also reduces paper usage by 100% and monetary expenses by 100%. In terms of quality, the system can effectively back up document data online, preventing loss of repair notification data as with the traditional paper-based system. Overall satisfaction with the efficiency of the online repair notification system before implementation was at a good level, with an average score of 3.15. After the implementation, satisfaction levels significantly increased, with an average score of 4.45, indicating a much higher level of satisfaction. Regarding the perceived benefits of the online repair notification system, before implementation, the overall benefit level was at a good level, with an average score of 3.16. After implementation, the overall benefit level significantly increased, with an average score of 4.64, indicating a substantial increase in perceived benefits. However, full support for comprehensive online repair notification procedures is recommended, along with long-term studies on the system's usage efficiency for ongoing improvements.