Expectations and Satisfaction to MOUs Management Process in Ubon Ratchathani University

Abstract

The purposes of this research were to study 1) the expectations and satisfaction of employees towards the academic collaboration MOUs Management Process and 2) to explore the relationship between expectations and job satisfaction among the workforces. The research of sampling 39 individuals, including employees and service users. Data were collected through questionnaires with a reliability coefficient of 0.92. The statistical included frequency, percentage, mean, standard deviation, and Pearson's correlation coefficient. The research found that: 1) Overall, employees' expectation was high ( x = 3.87), with the highest mean pertaining to the belief that information systems aid in continuous work performance ( x = 4.07), and employee satisfaction was also high overall ( x = 3.82), with the highest mean associated with personnel providing services or coordinating activities ( x = 4.10), the lowest mean satisfaction was observed around organizational information systems ( x = 3.54).  2) The overall relationship between expectations and satisfaction was not significant. However, when examined by specific dimensions, satisfaction in “convenience facilities” and “organizational information systems” correlates moderately with expectations in the same direction. On the other hand, "personnel providing services or coordinating activities" shows a significant but inverse correlation at a statistically significant level of .05. Recommendations for improvement include: 1) Developing a standard MOU template or an electronic document in each step. 2) Expanding online communication channels for document-related tasks. 3) Enhancing the information system for MOUs Management to cover all essential steps in the process, to make convenient for employees and service users, and to provide data for future decisions. 4) Conduct knowledge-sharing activities on implementing new technologies or information systems to support work.