การรับรู้วัฒนธรรมความปลอดภัยที่ส่งผลต่อพฤติกรรมความปลอดภัยในการปฏิบัติงานของพนักงานสายการบินแห่งหนึ่ง

Abstract

This independent research aimed to study organizational safety culture perception, operational safety behavior, and safety culture perception affecting operational safety behavior of airlines’ staff in an airline company. The researcher developed the questionnaires from concepts and theories and related researches. The independent variables were personal factors and organizational safety culture of the staff and the dependent variable was operational safety behavior. The researcher distributed the questionnaires to 270 samples, who were airline’s staff in an airline company by convenience sampling. The research instrument was a querstionnaire proven its content validity by 3 experts and tryout with similar groups has the reliability of 0.75. Statistical analysis were frequency, percentage, mean and standard deviation. The hypothesis testing of personal factors were t-test and One-Way ANOVA. The hypothesis testing of the relationship between organizational safety culture awareness and operational safety behaviors of airline’s staff was multiple regression analysis. The results showed that 1) personal factors, mostly, 185 respondents were females, 131 respondents whose ages between 31-40 years old. 258 staffs hold bachelor degree and the equilavents. Mostly, 154 respondents were back office staff, 164 staffs working experience of less than 5 years, 269 staffs being trained about safety. 2) Organizational safety culture perception in the aspect of learning and training of the staff was highest (Mean = 4.67. S.D. = 0.49) 3) operational safety behavior level of staff was at rare and the reporting culture was highest (Mean = 2.46, S.D. = 1.03) Hypothesis testing found that staff whose have different gender, current position, training experience have different operational safety culture perception. The staff whose have different current position and safety training experience have different operational safety behavior. The results showed that safety culture affected operational safety behavior in overall at a statistical level of 0.05.