KBU Journal of Aviation Management:KBUJAM

Flight delays and cancellations due to airport technology network disruptions worldwide

Thongchai Jeeradist — Sat, 31 Aug 2024 00:00:00 +0700

This paper discusses the growing issue of flight delays and cancellations resulting from airport technology network disruptions on a global scale. As airports become increasingly reliant on complex technological systems to manage operations, the risks associated with network failures, cyberattacks, and other disruptions have escalated. These disruptions can incapacitate critical infrastructure such as communication systems, baggage handling, passenger processing, and air traffic control. The consequences are multifaceted, including operational inefficiencies, significant financial losses, compromised security, and a negative impact on passenger experience. This review identifies and categorizes the primary causes of airport technology network disruptions, including cybersecurity threats, technical failures, natural disasters, and human errors. Notably, the increased sophistication of cyber threats, as highlighted by reports from cybersecurity firms like CrowdStrike, poses a severe risk to airport operations. The findings emphasize the importance of implementing robust cybersecurity measures, enhancing network redundancy, conducting regular security audits, and developing comprehensive incident response plans.

The Perception of Passenger in Marketing Mix Factors Affecting to Service Quality of Domestic Low Cost Airlines

ดร.สุภา จิรวัฒนานนท์ — Sat, 31 Aug 2024 00:00:00 +0700

The purpose of this study is to investigate the perception of passenger in marketing mix affecting to service quality of domestic low cost airlines. Sampling groups are composed of 580 samples of passenger at Donmuang airport. Data were collected by using a questionnaire and analyzed using descriptive and inferential statistics. The results showed that the most level of sampling groups relating to perception (=3.54) the marketing mix (=3.52) and the findings reveal that the factors of marketing mix are significantly (P<0.05) directly and indirectly (Path Coefficient; DE=0.360*;IE=0.208*) affecting to service quality of domestic low cost airlines. Perception is significantly (P<0.05) directly (Path Coefficient =DE=0.676*) service quality of domestic low cost airlines.

Changing Attitudes of Commercial Airline Pilots Towards Organizations after the COVID-19 Pandemic

Nuttee Tuathong — Sat, 31 Aug 2024 00:00:00 +0700

This study investigates the effects of the changing attitudes and behaviors of commercial airline pilots toward organizations after the COVID-19 pandemic on corporate culture. It examines the factors influencing these attitudes and behaviors, as well as the challenges associated with returning to normalcy in aviation industry post-pandemic. The research is grounded in literature review of 10 key articles related to the commercial airline pilot profession and its impact on organizational culture.

The aviation and tourism sectors were among the first to be severely impacted by the COVID-19 pandemic, with airlines worldwide, including those in Thailand – such as Thai Airways,

AirAsia, Nok Air, Lion Air and Bangkok Airways – facing unprecedented challenges. In an effort to survive the crisis, these airlines implemented drastic measures, including laying off numerous pilots and personnel and reducing pilot compensation. These actions not only disrupted the operational stability of the airlines but also had significant repercussions on the mental health of pilots, who had previously been well-compensated and regarded as having a stable and prestigious vacation.

Strategic management (6th ed.). New York, NY: McGraw Hill.

Thamarat Jangsiriwattana — Sat, 31 Aug 2024 00:00:00 +0700

This book was written by Prof. Dr. Rothaermel, a professor of strategy and innovation at the Scheler College of Business at the Georgia Institute of Technology (GT). He has received several management awards: a National Science Foundation (NSF) Career award, and the Theory-to-Practice award from the Vienna Strategy Forum at the Vienna University of Economics and Business.

This book has five parts, starting with (organization) analysis in part one, corporate formulation in part two, implementation in part three, twelve mini cases in part four, and full-length cases in part five, which is available online in Connect. At the end of each part, the author provided practical applications and considerations that can be applied to strategic leaders.

Airport Collaborative Decision Making for Developing Predictability of Airport Operations

rewat garchotechai — Sat, 31 Aug 2024 00:00:00 +0700

Airport Collaborative Decision Making (A-CDM) refers to a coordinated, collaborative decision-making process aimed at enhancing the efficiency and predictability of airport operations. It emphasizes the importance of sharing real-time, single-source data to benefit all parties involved in airport management. The objectives of this study were to 1) examine the approach to A-CDM and 2) assess the benefits that stakeholders gain from such collaborative decision-making. The study found that:

A-CDM involves a framework consisting of 16 key stages. The process begins with pre-flight planning by the air traffic control center and concludes with the aircraft taking off (stage 16). This framework relies on the exchange of up-to-date information from relevant entities, including the airport, air traffic control center, airlines, ground service providers, and aircraft ground movement controllers. This information exchange enables accurate forecasting of subsequent events and preparation for upcoming situations.
The benefits that stakeholders gain from collaborative decision-making can be categorized into three areas: 1) operational efficiency, 2) economic benefits, and 3) environmental impact.