The Relationship of Information Technology Between Technology Performance and Service Quality Of Suvarnabhumi International Airport

Abstract

Objectives: 1) To survey the personal information of passengers at Suvarnabhumi Airport 2) To survey information technology at Suvarnabhumi Airport 3) To survey information technology capabilities at Suvarnabhumi Airport 4) To survey information technology service quality at Suvarnabhumi Airport. Methods: quantitative research. The questionnaire was used as a collection tool with a sample of passengers at Suvarnabhumi Airport, totaling 400 people. Using non-probability sampling by accidental collection, the statistics used are descriptive, arithmetic mean, percentage, standard deviation, and frequency distribution. Inferential statistics were the t-test, f-test, one-way ANOVA, and correlation coefficients. Research results: Personal data was not correlated with ability. And quality of information technology services: information technology competency and the quality of information technology services are related in terms of achievement; most likely, the plausibility aspect was related to the achievement aspect. Most of the reliability is at the highest level. Theoretical/political aspect: Airports should give importance to the development of information technology service capabilities to be up-to-date. Responding to passenger needs for reliability, acceptance, and use, primarily meeting passenger needs.