Improving Operational Resilience with AIRQUAL: Managing Flight Delays and Cancellations in Airport IT Disruptions

Thongchai Jeeradist

Improving Operational Resilience with AIRQUAL: Managing Flight Delays and Cancellations in Airport IT Disruptions

ผู้แต่ง

Thongchai Jeeradist -

คำสำคัญ:

AIRQUAL, Airport Technology Network Disruptions, Flight Delays, Flight Cancellations, Service Quality

บทคัดย่อ

This study investigates the application of the AIRQUAL model in assessing and enhancing airport service quality during technology network disruptions that often lead to flight delays and cancellations. By integrating AIRQUAL dimensions (Airline/Airport Service Quality Model) with operational resilience strategies, the research aims to identify key factors influencing passenger satisfaction, operational continuity, and airport collaborative decision-making (A-CDM). Findings are expected to provide recommendations for airport authorities, airlines, and stakeholders in developing proactive mitigation frameworks to minimize operational disruptions caused by technology network failures.

เอกสารอ้างอิง

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ดาวน์โหลด

เผยแพร่แล้ว

2025-08-31

รูปแบบการอ้างอิง

Jeeradist, T. (2025). Improving Operational Resilience with AIRQUAL: Managing Flight Delays and Cancellations in Airport IT Disruptions. วารสารการจัดการอุตสาหกรรมการบิน, 3(1), 78–86. สืบค้น จาก https://so19.tci-thaijo.org/index.php/KBUJAM/article/view/2350