Factors Influencing Adoption of Mobile Payment System in Malaysia
Keywords:
mobile payment system, convenience, security issue, consumer preferenceAbstract
This study investigates factors influencing the adoption of mobile payment systems in Malaysia, focusing on convenience, security issues, and consumer preferences. The research employs a survey questionnaire approach, surveying 228 Malaysian consumers. Descriptive statistics, Pearson correlation, and multiple regression analysis were applied to analyze the data. The results show that, out of the three suggested factors, convenience and consumer preference influence the adoption of mobile payment systems in Malaysia. Security issues do not have a relationship with the adoption of mobile payment systems in Malaysia. These findings may assist the service providers and policymakers in addressing existing consumer concerns for a successful transition toward a mobile payment system.
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