The role of civil servants in providing public servicewho came to contact government officials in the Mueang Surin District Office, Nai Mueang SubdistrictMueang Surin District Surin Province

Abstract

The purpose of this research is to 1) study the level of education and opinions on the role of civil servants in providing services to the people who come to contact government service. In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province 2) Compare factors affecting the role of civil servants in providing public services. Government contact In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province Classified according to personal factors and 3) presenting guidelines for developing services for people who come to contact government officials in Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District. Surin Province It is both quantitative and qualitative research. There were a total of 100 quantitative target groups and a total of 10 qualitative target groups, all of whom were citizens who came to serve in the district office. Mueang Surin By February 2024, this research used 2 types of research instruments: a research questionnaire; and specific interviews Statistics used in data analysis include frequency, percentage, mean, and standard deviation. The results of the research found that: 1. Level of opinion on the role of civil servants in providing public services. Government contact In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province People have opinions on the level of public opinion on the role of civil servants in providing services to people who come to contact government service in Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District. Surin Province as a whole has an average level at a high level. 2. Results of comparing factors affecting the role of civil servants in providing services to people who come to contact the government. In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province Classified according to personal factors of people of different genders, ages, and statuses. Have opinions on the role of civil servants in providing services to people who come to contact government service In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province no different Therefore, the hypothesis was rejected. and people with different levels of education, occupations, and average incomes Have opinions on the role of civil servants in providing services to people who come to contact government service In Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District Surin Province is different, therefore accepting the set assumptions. 3. Guidelines for developing services for people who come to contact government service in Mueang Surin District Office, Nai Mueang Subdistrict, Mueang Surin District. Surin Province found that 1) arranged for staff to have basic service psychology training That will create satisfaction for both service providers and service recipients. 2) Coordinate agencies or departments directly related to the public. Give basic advice every time to the public when communicating and coordinating. 3) Be attentive and aware of efficiency rather than completion of work. Reduce errors in operations. 4) There is a review of basic knowledge of work and other knowledge that is a motivation for work. 5) Always review and examine the scope of work and the necessity of the work.