CHAROENTHONG, S. Airline staff service’s strategy to improve airline operations efficiency. KBU Journal of Aviation Management:KBUJAM, Bangkok, Thailand, v. 1, n. 1, p. 55–69, 2023. Disponível em: https://so19.tci-thaijo.org/index.php/KBUJAM/article/view/101. Acesso em: 25 jul. 2025.