COPING WITH A BULLYING BOSS: EMPLOYEE STRATEGIES AND ORGANIZATIONAL INTERVENTIONS
คำสำคัญ:
Workplace bullying, supervisor bullying, employee coping strategies, organizational interventions, anti-bullying policiesบทคัดย่อ
Workplace bullying by supervisors has significant negative effects on employees' mental health, job satisfaction, and organizational productivity. This paper explores the types of bullying behaviors exhibited by supervisors, such as verbal abuse, micro-managing, and exclusion, and highlights the power dynamics that enable such behavior. The paper also examines the personal coping strategies employees use to manage bullying, including direct confrontation, seeking peer support, and documenting incidents. In addition, it emphasizes the importance of organizational interventions, such as anti-bullying policies, HR and management training, mediation programs, and whistleblower protections. By addressing both employee strategies and organizational responsibilities, this paper provides a comprehensive overview of how workplace bullying by supervisors can be effectively managed and prevented.
References
Branch, S., Ramsay, S., & Barker, M. (2013). Workplace bullying, mobbing, and general harassment: A review. International Journal of Management Reviews, 15(3), 280-299. https://doi.org/10.1111/j.1468-2370.2012.00339.x
Cooper, C. L. (2013). From Stress to Wellbeing Volume 1: The Theory and Research on Occupational Stress and Wellbeing. Palgrave Macmillan. https://doi.org/10.1057/9780230306738
Dworkin, T. M., & Baucus, M. S. (1998). Internal vs. external whistleblowers: A comparison of whistleblowing processes. Journal of Business Ethics, 17(12), 1281-1298. https://doi.org/10.1023/A:1005916210589
Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2011). Bullying and Harassment in the Workplace: Developments in Theory, Research, and Practice. CRC Press. https://doi.org/10.1201/9781439804896
Fox, S., & Stallworth, L. E. (2009). Building a framework for two internal organizational approaches to resolving and preventing workplace bullying: Alternative dispute resolution and training. Consulting Psychology Journal: Practice and Research, 61(3), 220-241. https://doi.org/10.1037/a001663 7
Hoel, H., & Cooper, C. L. (2000). Destructive conflict and bullying at work. Manchester School of Management, UMIST. Retrieved from https://www.mbsportal.bl.uk
Hoel, H., & Giga, S. I. (2006). Destructive interpersonal conflict in the workplace: The effectiveness of management interventions. University of Manchester, 1-41. Retrieved from https://www.escholar.manchester.ac.uk
Hutchinson, M., Vickers, M. H., Jackson, D., & Wilkes, L. (2010). A typology of bullying behaviours: The experiences of Australian nurses. Journal of Clinical Nursing, 19(15-16), 2319-2328. https://doi.org/10.1111/j.1365-2702.2009.03160.x
Lutgen-Sandvik, P. (2007). "How intense is intense?" Employee experiences with persistent workplace bullying. Organization, 14(4), 425-444. https://doi.org/10.1177/1350508407078053
Namie, G. (2014). Workplace bullying: Escalated incivility. Ivey Business Journal. Retrieved from https://iveybusinessjournal.com
Near, J. P., & Miceli, M. P. (2008). Wrongdoing, whistle-blowing, and retaliation in the U.S. government: What have researchers learned from the Merit Systems Protection Board's surveys? Review of Public Personnel Administration, 28(3), 263-281. https://doi.org/10.1177/0734371X08319153
Nielsen, M. B., Matthiesen, S. B., & Einarsen, S. (2012). The impact of bullying on health and well-being. Journal of Occupational Health Psychology, 17(1), 22-32. https://doi.org/10.1037/a0028619
Salin, D. (2008). The prevention of workplace bullying as a question of human resource management: Measures adopted and underlying organizational factors. Scandinavian Journal of Management, 24(3), 221-231. https://doi.org/10.1016/j.scaman.2008.04.004
Tehrani, N. (2012). Workplace Bullying: Symptoms and Solutions. Routledge. https://doi.org/10.4324/9780203725247
Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10(4), 497-522. https://doi.org/10.1080/13594320143000834
Downloads
เผยแพร่แล้ว
How to Cite
ฉบับ
บท
License
Copyright (c) 2024 F&M House (Online Academic Publishing)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
